Certified Administration and Office Management Professional

Classroom based

Public / Open / Scheduled

Professional Certificate

Event Details

Classroom based

20/09/2016

20/12/2016

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United Arab Emirates / Dubai

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Classroom based

16/11/2017

16/11/2017

4 Days days

United Arab Emirates / Dubai

$ 4900.00

Classroom based

28/12/2017

28/12/2017

4 Days days

United Arab Emirates / Dubai

$ 4900.00

Classroom based

01/02/2018

01/02/2018

4 Days days

United Arab Emirates / Dubai

$ 4900.00

Classroom based

15/03/2018

15/03/2018

4 Days days

United Arab Emirates / Abu Dhabi

$ 4900.00

Classroom based

10/05/2018

10/05/2018

4 Days days

United Arab Emirates / Dubai

$ 4900.00

Classroom based

12/07/2018

12/07/2018

4 Days days

United Arab Emirates / Dubai

$ 4900.00

Classroom based

13/09/2018

13/09/2018

4 Days days

Saudi Arabia / Riyadh

$ 4900.00

Classroom based

18/10/2018

18/10/2018

4 Days days

United Arab Emirates / Dubai

$ 4900.00

Classroom based

27/12/2018

27/12/2018

4 Days days

United Arab Emirates / Dubai

$ 4900.00

Why Attend

What differentiates exceptional administrators from the rest of the crowd? What does it take to be a star administrator? This course gives essential and in-depth practical techniques that will enable you to excel at your workplace. In this course, you will learn multi-disciplinary best practices such as how to be a better business writer and a master communicator. This course also focuses on the importance of providing exceptional internal and external customer service and the impact of doing this. Moreover, you will thoroughly have the chance to discuss the effects of stress at the workplace and ways to turn stress to an advantage. You will also learn how mastering your effective usage of time will inevitably enhance your productivity and lower your stress level. Another topic you will delve into is organizing and running an effective and professional meeting. Finally, you will learn in detail, how you can improve your phone handling capabilities.

Course Methodology

This course uses interactive group and individual exercises, role plays and discussions. Inter-group discussions to share working experiences are also an important ingredient in the process. Skills are introduced and revisited at regular intervals throughout the course to facilitate reinforcement and to help participants remember them. The course also uses several self assessment exercises to pin point areas of strengths and improvements as well as action planning to ensure practical implementation of the learning objectives.

Course Objectives

By the end of the course, participants will be able to:
  • Define and understand the role of the office manager and administrator
  • Implement verbal and written communication strategies needed for carrying out responsibilities in an effective manner
  • Develop a service attitude and mindset aimed at the internal and external customer
  • List the main causes of stress and apply the techniques needed to control them
  • Apply time management techniques required for better office productivity
  • Organize meetings effectively
  • Handle telephone calls properly and professionally

Target Audience

Administrators, assistants, executive secretaries, existing or prospective office managers, senior administrators and supervisors of junior level employees.

Target Competencies

  • Self development
  • Interpersonal communication
  • Business writing
  • Customer focus
  • Self management
  • Time management
  • Meeting management
  • Telephone handling

Meirc Training & Consulting is independent multinational firms with close to 60 years of experience in helping regional organizations develop their human capital in management and technical fields. Since 1958, we have been entrusted by our clients to provide the most reliable training and consulting products and services in the region. Our public training programs have attracted close to 300,000 participants from almost 3,000 organizations many of whom also entrust us with their needs for bespoke in-company programs. Our client base is steadily growing and so is our commitment to remain the regional leaders in the fields of training and consulting.

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