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Customer Service Institute of America (CSIA)
The Customer Service Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard. The ICSS is the world’s only truly international customer service standard offering a balanced internal scorecard self-assessment backed by an external assessment and certification program. The Customer Service Institute of America (CSIA) also has responsibility in the US for training and licensing the Licensed Assessors which conduct the onsite assessments which lead to the awarding of “Certified Customer Service Organization” status.