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International Customer Service Association (ICSA)
The ICSA is the only non-profit professional organization dedicated to promoting the professional development of customer service providers. The ICSA is also the leader in recognition of both individuals and organizations that provide superior customer experiences. Our Mission is to advance, strengthen, and promote the industry of Professional Customer Service. The ICSA provides individuals and organizations with education, professional growth, development, and recognition and to connect with service professionals’ worldwide.