Knowledge Centered Support Principles

Knowledge Centered Support Principlescertification verifies that support center professionals possess the understanding of the Knowledge-Centered Support (KCSSM) methodology, a set of processes/practices that leverage knowledge as a key asset of the support organization. Additionally, this certification validates that they know how to implement the practical steps for capturing, structuring, and successfully reusing knowledge through the knowledge management process.

Job Roles

Business Associates, Business Support Officers, Business Analyst, Project Managers

Pre-requestes

Knowledge Centered Support Fundamentals

Advancement

None

Validity

Lifetime

Fees

Certification Fee: Virtual Classroom Member Price: $1,595 Price: $1,695 Public Classroom Member Price:$1,595 Price: $1,695