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Human Factors International (HFI)
Human Factors International (HFI) is the world's largest company specializing in user experience (UX) design. What is unique about us is our focus on helping our clients and develop mature and effective UX practices. We provide a complete and seamless suite of advisory, training, certification, methods, standards, and tools to help you institutionalize user (customer) centricity. Our design projects ensure an unbroken golden thread, from executive intent, through digital strategy and innovation, to structural and detailed design and validation, including metrics-based improvements. Beyond ensuring that users can efficiently use your offerings, we apply persuasive engineering methods to influence your customers to use digital channels, engage, and convert.