ISO 20000 Foundation Course

ISO 20000 Foundation Course provides participants with extended theoretical and practical knowledge of ISO/IEC 20000, the worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL. ISO/IEC 20000 provides the only formal method to prove that an organisations processes are œITIL compliant, through formal, independent audit by registered certification organisations. ISO/IEC 20000 comprises of two distinct documents: a specification for a service management system, and a code of practice. Together, these form a top-down framework to define the features of service management processes that are essential for the delivery of high quality services. This course covers content from both parts of the standard and prepares participants for the official ISO/IEC 20000 Foundation Exam.

Job Roles

Quality Auditor, Lead Auditor, Environmental Safety Supervisors

Pre-requestes

None

Advancement

ISO 20000 Internal Auditor Course

Validity

Lifetime