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ISO 20000 Foundation Course
- Certificate
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Accredited Organization
The International Register of Certificated Auditors (IRCA)
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Course schedule:
Private
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Course Provider:
QSCert Saudi Arabia
Course schedules
| Location | Price | Course type | Delivery method | Hours | Seats | Start date | End date |
|---|---|---|---|---|---|---|---|
| Saudi Arabia |
0.00
|
Professional certificates | Class Room | 0 Hours | Seats 15 | 20/12/2016 | 20/12/2016 |
ISO 20000 Foundation Course provides participants with extended theoretical and practical knowledge of ISO/IEC 20000, the worldwide standard specifically aimed at IT Service Management.
It describes an integrated set of management processes for the effective delivery of services to the business and its customers.
ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL®. ISO/IEC 20000 provides the only formal method to prove that an organisation’s processes are “ITIL compliant”, through formal, independent audit by registered certification organisations.
ISO/IEC 20000 comprises of two distinct documents: a specification for a service management system, and a code of practice.
Together, these form a top-down framework to define the features of service management processes that are essential for the delivery of high quality services.
This course covers content from both parts of the standard and prepares participants for the official ISO/IEC 20000 Foundation Exam.